Location: Onsite or Hybrid, Taipei, Taiwan

About the Hiring Company:

The Technical Account Management team is responsible for ensuring that the needs of clients are met on a daily operational basis. The Technical Account Manager (TAM) serves as the central point of coordination between clients and internal teams, maintaining visibility over all communications and ensuring timely, appropriate responses.

The TAM should remain attuned to the client’s overall satisfaction and adjust internal engagement accordingly. Each TAM also acts as a Delivery Manager for their assigned clients, ensuring smooth execution of new integrations and product or feature releases. The TAM should always be able to provide a clear overview of each client’s current status and ongoing activities.

In addition to daily client liaison, the TAM manages critical escalations, gathers client and market feedback, and shares relevant insights with Operations and Product teams to support continuous improvement.

Job Responsibilities:

• Serve as the primary point of contact between clients and the organization for all operational matters.
• Gather, assess, and communicate client feedback and product requests to relevant internal teams.
• Handle client escalations promptly and professionally to maintain strong relationships.
• Prioritize and facilitate client product requests and feedback in a structured, actionable format.
• Identify process inefficiencies and collaborate with cross-functional teams to implement improvements.
• Oversee deployment and support of key product deliverables to ensure optimal client satisfaction.
• Monitor service quality across teams and recommend enhancements.
• Maintain delivery timelines and ensure smooth coordination with internal stakeholders.
• Communicate effectively with colleagues, senior management, and executive stakeholders.
• Oversee and manage the client integration process to ensure successful launches.
• Evaluate and prioritize client requests to ensure delivery of high-quality features.
• Manage and resolve critical escalations efficiently.
• Handle daily operational inquiries and incidents in collaboration with support and technical teams.
• Coordinate with both internal and external stakeholders on operational matters.
• Identify potential blockers to business growth and recommend resolutions.
• Review external client communications for accuracy and professionalism.
• Verify the accuracy of client-facing documents.
• Facilitate ad-hoc projects as required.

The Successful Candidate:

• 1–2 years of experience in the online gaming industry.
• Previous experience in a similar Operations or Account Management role.
• Strong understanding of key performance indicators within the online gaming sector.
• Proven ability to influence key decision-makers at executive and C-level.
• Comfortable working in a fast-paced, evolving environment.
• Excellent negotiation, presentation, and interpersonal skills.
• Strong written and verbal communication abilities.
• Highly organized, detail-oriented, and proactive.
• Solid project management capabilities.
• Fluency in English (both written and spoken).

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.