Location: Limassol, Cyprus (On-site)

Role Overview:

The Onboarding Manager oversees the full merchant onboarding process, ensuring a smooth, compliant, and efficient transition from sales handover to live payment processing. The role acts as a link between Sales, Compliance, Risk, and Operations to guarantee that all new merchants meet regulatory standards and are set up for long-term success.

Job Responsibilities:

• Lead and optimize the merchant onboarding process from document collection to account activation.
• Collaborate with Sales, Compliance, Risk, Legal, and Technical teams to ensure seamless onboarding workflows.
• Review and validate merchant KYC, KYB, and due diligence documentation, escalating any discrepancies or risk concerns.
• Coordinate internal sign-offs and approvals for new merchant accounts.
• Ensure merchant configurations, MID setups, and payment gateway integrations are completed accurately and on time.
• Track and report onboarding metrics such as average onboarding time, completion rate, and drop-offs.
• Deliver an excellent merchant experience through proactive communication and support during onboarding.
• Identify process gaps, propose automation opportunities, and collaborate with product or tech teams for improvements.
• Support the launch of new jurisdictions, verticals, and products by aligning onboarding processes with local regulations.
• Ensure compliance with AML/CFT and PCI DSS standards.Train and mentor junior onboarding specialists or analysts.

The Successful Candidate:

• 1–2 years of experience in merchant onboarding, client operations, or compliance within a PSP, Acquirer, or FinTech environment.
• Strong understanding of payment flows, acquirer relationships, and transaction monitoring.
• Proven ability to coordinate cross-functional teams and manage multiple onboarding pipelines.
• Excellent attention to detail and strong documentation skills.
• Strong communication and client-facing abilities.
• Familiarity with CRM or onboarding tools (e.g., Salesforce or custom PSP platforms).
• Analytical mindset with a focus on continuous improvement.

Nice to Have:

• Experience with industries such as iGaming, crypto, or forex.
• Knowledge of European, UK, or UAE regulatory environments.
• Understanding of API integrations or payment gateway setups.

Success Metrics:

• Reduction in average onboarding time.
• High merchant satisfaction scores after onboarding.
• Zero regulatory or compliance onboarding breaches.
• Improved cross-departmental coordination and visibility.

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.