Location: Malta

About the Hiring Company:

Our company have rapidly grown since our incorporation and our success has been driven through our international presence and multi-industry expertise.

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Leveraging of our vast collective years of experience in harmonising Software, Customer Insight, Customer Engagement and a well-trained talent base, we are confident we can add value to any potential client relationship.

The Junior VIP Manager focuses on building meaningful relationships with VIP players to boost engagement, loyalty, and satisfaction. They provide tailored support, manage a dedicated portfolio, and ensure clients receive timely and exceptional service. By tracking player activities, they identify opportunities to enhance retention, reactivate players, and recognize key milestones. The role also involves analyzing data, handling escalations, and working closely with internal teams to deliver a top-tier VIP experience.

Job Responsibilities

• Build long-term relationships with VIP players to enhance engagement and trust.
• Monitor VIP player activity for retention and engagement, addressing issues promptly.
• Provide high-quality, personalized service to VIP clients.
• Act upon opportunities to drive retention, growth, and reactivation, while tracking new potential VIPs.
• Conduct daily reviews and analyze player betting behaviors.
• Identify and provide data-driven solutions, applying industry best practices to resolve escalated customer issues.
• Analyze key performance indicators (KPIs) related to the VIP segment with the Head of CRM.
• Conduct competitive analysis to ensure the business maintains a market-leading position.
• Collaborate with internal teams to ensure a seamless VIP experience.
• Carry out additional tasks as required.

The Successful Candidate:

• Languages: Good level of English (spoken and written) and exceptional Japanese language skills.
• Industry Experience: Strong experience in the iGaming industry, specifically within the Japanese market.
• Strong interpersonal and communication skills.
• Proactive and positive mindset.
• Ability to handle stressful situations and challenging customer conversations.
• Commitment to delivering an outstanding VIP experience.

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.