Location: Onsite, Manila

About the Hiring Company:

We're looking for a Senior Fraud & Risk Manager who has been in the trenches of Southeast Asian online gaming and knows exactly how this market operates: the players, the schemes, and the control frameworks that actually work.

Fraud and risk is the primary mandate of this role. Payments is secondary — you need to understand payment rails well enough to spot abuse vectors and manage operations, but your core value is protecting GGR from the people trying to take it illegitimately.

What You'll Own:

Fraud & Risk (Primary — 60%)

• Fraud detection and prevention strategy across both brands, covering bonus abuse, multi-accounting, identity fraud, money laundering red flags, and payment fraud.

• Configuration, optimization, and day-to-day management of fraud and risk tools — Sumsub, SEON, Iovation, or equivalent. We expect you to own the rule sets, not just oversee the vendor.

• Real-time monitoring of suspicious activity, escalation protocols, and investigation workflows.

• Bonus abuse control — working with CRM and Acquisition to build fraud prevention into campaign design before launch, not after the damage is done.

• KYC/AML compliance processes aligned with PAGCOR requirements and internal risk appetite.

• Building a fraud risk framework that scales with player volume as both brands grow.

• Chargeback investigation and fraud-related dispute resolution.

Payments (Secondary — 40%)

• Day-to-day payments operations across all deposit and withdrawal channels — e-wallets, bank transfers, and relevant Philippine payment methods.

• Payment provider relationships — managing SLAs, fee negotiations, and expanding the payment method portfolio.

• Monitoring payment failure rates, processing times, and friction points that affect player experience.

• Collaboration with the platform team on payment infrastructure improvements.

The Successful Candidate:

• Minimum 8 years in fraud, risk, or payments within online gaming, with at least 3 years in a managerial or team lead capacity — Southeast Asian operations required, Philippine market experience strongly preferred.

• POGO-era experience is a significant advantage — candidates who operated during the POGO boom understand the player behavior, abuse patterns, and regulatory dynamics directly relevant to where this market is today.

• Hands-on experience with at least one major fraud/KYC platform — Sumsub, SEON, Iovation, or equivalent. You have personally configured rule sets, tuned models, and investigated cases — not just managed a vendor relationship.

• Deep familiarity with Asian bonus hunting behavior — you know the playbooks: single-bet-then-withdraw, multi-account syndicate abuse, VoIP registration exploits, coordinated welcome offer arbitrage. You've seen it, you've documented it, and you've closed the gaps.

• Proven track record of building or leading a fraud control function through a period of significant growth or platform change — not just maintaining an inherited framework.

• Working knowledge of PAGCOR compliance requirements including KYC obligations, suspicious transaction reporting, and responsible gambling controls.

• Strong understanding of Philippine payment infrastructure — GCash, Maya, InstaPay, PESONet — and how each is exploited in a gaming context.

• Analytically driven — you work from transaction-level data, build your own monitoring views, and make decisions based on evidence not instinct.

• Commercially calibrated — you understand that over-blocking is also a cost. You optimize the balance between fraud loss and player friction, not just minimize one at the expense of the other.

Preferred Background

• Prior experience at a PAGCOR-licensed online gaming operator or a platform provider serving Philippine-facing brands.

• Exposure to both mass-market and premium/high-roller segments — the risk profiles are fundamentally different and we operate both.

• Experience building or rebuilding a fraud control framework from the ground up, not just maintaining an inherited one.

• Familiarity with device fingerprinting, VoIP detection, and behavioral analytics as fraud signals — particularly relevant for platforms with lightweight registration flows.

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.