Location: Onsite Taipei,Taiwan

About the Role:
The Head of Account Management is a senior leadership role responsible for overseeing the Account Management team, driving client success at scale, and aligning account strategies with the company's commercial objectives. This individual will lead, mentor, and grow the AM team while maintaining executive-level relationships with key clients and acting as the bridge between clients and internal stakeholders.

Job Responsibilities:

• Team Leadership & Development: Lead, mentor, and manage a team of Account Managers; set performance goals, conduct regular reviews, and build a high-performing, client-focused culture.

• Strategic Account Oversight: Own and oversee the full client portfolio at a strategic level, ensuring retention, growth, and long-term satisfaction across all accounts.

• Executive Client Relationships: Serve as the senior point of escalation and executive sponsor for key/strategic clients, building lasting partnerships at the C-suite level.

• Revenue & Growth: Drive upselling, cross-selling, and account expansion initiatives; set and monitor KPIs for revenue growth, churn reduction, and client health scores.

• Cross-functional Collaboration: Partner closely with Product, Marketing, Sales, and Support teams to align go-to-market strategies and ensure seamless client experiences.

• Process & Standards: Define and continuously improve account management processes, playbooks, onboarding frameworks, and best practices across the team.

• Reporting & Insights: Deliver regular performance reports to senior management on account health, revenue trends, team productivity, and market feedback.

• Product & Market Knowledge: Champion the introduction of new features and products to clients and internal teams; gather client insights to inform product roadmap decisions.

• Client Success Programs: Design and oversee training programs, promotional campaigns, and client engagement initiatives to maximize client performance and platform adoption.

• Travel & Representation: Represent the company at client sites, industry events, and conferences as required (approximately 6–8 times per year).

The Successful Candidate:

• 6+ years of Sportsbook company experience in Account Management or Client Success, with at least 3 years in a team lead or managerial role.

• Proven track record of managing and growing client portfolios and leading high-performing AM teams.

• Exceptional leadership, coaching, and people management skills.

• Strong strategic thinking with the ability to translate client needs into actionable business plans.

• Native Mandarin, excellent verbal and written communication, and presentation skills in English.

• Data-driven mindset with experience using reporting dashboards to track performance.

• Highly organized, able to manage multiple priorities and stakeholders simultaneously.

• Strong problem-solving skills with a proactive, solutions-oriented approach.

• Willingness to travel abroad for business requirements approximately 6–8 times per year.

• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

The Company offers excellent employee benefits:

• Competitive and highly attractive remuneration package commensurate with seniority.

• Birthday leave from day one of joining.

• Performance-based bonuses tied to personal and team achievements.

• Formal review process once a year.

• Leadership role within a team of outstanding, multicultural professionals.

• Dynamic, collaborative, and transparent work environment.

• Team activities, (memorable) team buildings, Christmas party, and many more random

• parties.

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.