Location: Onsite in Medellín, Colombia

About the Hiring Company:

We are looking for a talented Live Streaming Operations Manager. You’ll be responsible for leading the day-to-day operations of a live streaming studio, ensuring stable and uninterrupted 24/7 performance. You’ll oversee large on-site teams through multiple management layers, and you’ll be accountable for operational execution, people leadership, and service quality.

This position works closely with technical and central operations teams and plays a key role in supporting studio growth, expansion, and continuous operational improvement.

Key Responsibilities:

Operations Management

• Manage, oversee, and lead a team of managers to ensure uninterrupted and smooth operation of the 24/7 Live Streaming Studio.

• Direct the team to ensure uninterrupted operation of the production facilities, meeting the company’s SLA.

• Ensure that the operation meets company objectives, supports continuous improvement, and strives for new achievements. 

• Oversee company projects in the facility related to the launch and expansion of studios.

• Manage project timelines, budgets, and roadmaps in coordination with relevant teams.

People Management & Performance

• Responsible for directing work across studio teams.

• Author and discuss performance appraisals with managers, create performance plans, address gaps, and build corrective action plans.

• Maintain continuous and organized communication with local team managers.

• Build operational SOPs for the live streaming studio

• Ensure execution of workflows and operational processes across all shifts.

• Maintain a safe, secure, and comfortable working environment for all studio employees.

Technical Oversight 

• Ensure that all studio equipment and technical infrastructure are properly maintained, fully functional, and always kept in the best possible operational condition.

• Ensure fast, effective problem resolution during live operations, working closely with technical and network teams.

• Take ownership to ensure that technical issues are analyzed, addressed at the root cause, and do not reoccur.

Quality assurance & Reporting 

• Ensure that quality and service standards are consistently enforced across all studio operations.

• Monitor the activity and identify errors, issues, and performance deviations in real time, ensuring they are addressed promptly.

• Identify solutions and recommend system and process improvements to enhance stability, quality, and efficiency.

Client & Stakeholder Communication

• Maintain continuous, structured, and professional communication with clients, global management, and internal stakeholders.

• Present periodic operational updates and KPI reports to global management and relevant stakeholders.

The Successful Candidate:

• Bachelor’s degree or higher.

• Proven experience managing large-scale operations, including leadership of 150+ employees across multiple teams or shifts.

• Demonstrated ability to manage fast-paced 24/7 operations.

• Highly organized, with the ability to plan, structure, and manage complex operational workflows.

• Strong data-driven operational skills, including advanced Excel proficiency and experience measuring  SLAs, quality, and team performance.

• Solid people-management skills, including performance management, prioritization, and decision-making under pressure.

• Fluent in English and Spanish (written and spoken).

Advantages:

• Experience working with Power BI

• Experience working with Jira

• Background in live video streaming or broadcast operations.

• Experience in gaming operations, online or land-based.

• Experience in IT or other technical operations (networking, systems, or infrastructure).

Personality & Personal Attributes

• Strong sense of urgency and accountability, with the ability to take responsibility for outcomes in a 24/7 live environment.

• Calm and composed under pressure, able to make decisions and lead teams effectively during incidents or peak operational moments.

• People-oriented leader who can balance empathy and approachability with clear expectations and operational discipline.

• Practical, hands-on mindset—comfortable being present on the floor and close to the operation when needed.

• Clear communicator who can work effectively with managers, technical teams, and senior stakeholders.

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.