Location: Remote (Work from Anywhere, with international travel for VIP events and business meetings)

About the Company:
A rapidly growing player in the iGaming and sportsbetting space, this organization has expanded across both European and Asian markets since launching in 2019. With a strong focus on innovation, customer experience, and blockchain integration, it is building out a dedicated crypto vertical alongside its sports and casino offerings. Agile and forward-thinking, the company is committed to delivering cutting-edge, player-first experiences and continuously evolving in the fast-paced world of online betting.

About the Role:
We are looking for an experienced VIP Manager to join our team and take ownership of high-value player relationships across our crypto and sportsbetting segments. This is a fully remote role with regular travel required for VIP events and key business meetings. The ideal candidate is retention-driven, player-focused, and experienced in building loyalty within a B2C gaming or crypto environment.

Key Responsibilities:

• Build and manage long-term relationships with high-value VIP players
• Deliver tailored, high-touch engagement to maximize player satisfaction and retention
• Analyze player data and behavior to develop and execute personalized strategies
• Collaborate closely with marketing, product, and customer support teams
• Gather player feedback to inform product and service improvements
• Keep up with trends in crypto, iGaming, and sportsbetting to refine engagement approaches

Who You Are:

• At least 3 years of experience in VIP Account Management, ideally in iGaming or crypto
• Deep understanding of player retention and lifecycle management
• Highly self-motivated and comfortable working remotely
• Strong communication, relationship-building, and organizational skills
• Willing to travel internationally for VIP events and client meetings
• Fluent in English; other languages are a plus 

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.