Location: Onsite, Limassol, Cyprus

About the Role

We are looking for our first Success Manager to take full ownership of our existing customer base and build long-term, profitable partnerships.

This is not a passive account-handling role. You will own the relationship, drive growth, solve problems, and build the foundations of a future Success team. As the company scales, this role is expected to grow into a Team Lead / Head of Success position, with responsibility for hiring, onboarding, and managing additional Success Managers.

Your core mission is simple:
Make our customers successful - and grow the business with them.

What You’ll Be Responsible For

Partner Ownership & Relationship Management

• Act as the single point of contact for assigned customers across all commercial, operational, and strategic matters

• Build strong, trusted relationships with stakeholders at all levels, from C-level executives to operational and technical teams

• Maintain regular communication through calls, meetings, business reviews, and on-site visits

Revenue Growth & Commercial Development

• Drive account growth through upselling, cross-selling, market expansion, and new product adoption

• Identify commercial opportunities, propose initiatives and promotions, and negotiate win-win outcomes

• Develop and execute partner-specific business plans aligned with annual targets

Performance Management & Insights

• Lead monthly and quarterly performance reviews (MBRs / QBRs)

• Analyze performance data, identify trends, and translate insights into clear recommendations and action plans

• Ensure partners clearly understand performance drivers, priorities, and next steps

Problem Solving & Operational Excellence

• Proactively identify friction points and work with internal teams to resolve issues quickly and effectively

• Coordinate with support, tech, product, and operations to ensure high service levels

• Prioritize and manage partners’ day-to-day issues without losing sight of long-term goals

Process Building & Team Foundations

• Define how the Success function operates from day one

• Build scalable processes, documentation, and best practices that can be rolled out to future team members

• Play a key role in shaping the Success department as the company grows

Contracts, Governance & Risk

• Take ownership of partner contracts, renewals, and commercial follow-ups

• Ensure compliance with internal policies, governance standards, and operational best practices

• Monitor and manage conflicts of interest and operational risks

Market & Ecosystem Collaboration

• Act as a regional or partner champion, coordinating with internal commercial teams

• Support roadmap alignment with third-party content or technology providers

• Represent the company professionally at partner meetings, industry events, and trade shows

The Successful Candidate:

• Proven experience in Account Management / Customer Success / Partner Management within the iGaming industry

• Strong understanding of commercial models, revenue drivers, and long-term partnership management

• Experience working with multiple stakeholders across different regions and cultures

• Highly autonomous, proactive, and comfortable taking ownership

• Strong commercial mindset - You know how to grow accounts, not just maintain them

• Excellent communication and relationship-building skills

• Strong organizational and prioritization abilities in a fast-moving environment

• Ability to turn data into clear insights and actions (experience with BI tools is a strong advantage)

• Comfortable working with contracts and understanding commercial/legal frameworks

• Confident, credible, and personable - you can influence without authority

• Problem-solver by nature, not a ticket-passer

• Excited by building something from scratch and growing into a leadership role

• Professional, resilient, and trusted by both clients and internal teams

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.