Location: Malta

We're looking for an experienced VIP Account Manager fluent in Japanese and English to manage a portfolio of high-value players in the online gaming space. This role focuses on building strong, long-term relationships, delivering top-tier personalised service, and driving player engagement, retention, and growth. If you have a solid background in VIP management, a strong understanding of casino and sportsbook products, and thrive in a fast-paced environment, we’d love to hear from you.

Job Requirements:

• Build long-term relationships to increase engagement, trust, and loyalty among Japanese VIP players
• Take full ownership of the assigned portfolio, proactively managing player needs and expectations
• Deliver exceptional service via chat and phone, ensuring timely, effective, and personalised support for Japanese VIP players
• Identify opportunities to drive retention, growth, and reactivation; monitor emerging VIPs and deepen product knowledge
• Conduct daily reviews of key player activity, including significant wins and losses, and respond accordingly to player behaviour trends
• Apply data-driven approaches and industry best practices to resolve issues and manage escalated cases effectively
• Analyse portfolio performance and track key KPIs to inform strategy and reporting
• Represent the business professionally at events, with regular travel expected as part of VIP hosting activities

The Successful Candidate:

• Minimum 3 years of experience in the online gaming industry
• Solid understanding of cryptocurrencies, sports betting, and casino products
• Proficient in both written and spoken Japanese and English
• Strong communication and writing skills, with high attention to detail
• A customer-first approach with a passion for delivering outstanding VIP service
• Resilient, proactive, and able to manage pressure and challenging conversations calmly
• Excellent multitasking and prioritisation abilities
• Competent in project management, with a structured and organised working style

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.