Senior VIP Manager Job -iGaming- Cyprus
Location: Cyprus
About the Company:
We are a fast-growing B2C and B2B company, within the iGaming industry. As part of a larger group which operates in the tech and marketing sectors, our company is based in the sunny, vibrant, and dynamic island of Cyprus. With a team of highly recommended and seasoned veterans in the industry leading the way, we are confident in our ability to deliver the best in online gaming experiences.
At our company, we believe in the importance of professional growth and development. That's why we offer a supportive and inclusive work environment where you can expand your abilities and advance to management positions. With a team of experts by your side, you'll have the opportunity to learn from the best and work alongside individuals with extensive experience in the field.
Job Summary:
We are looking for an Experienced VIP Manager to lead our VIP program and enhance the overall player experience for high-value customers in specific jurisdictions. The ideal candidate will have a strong background in the online casino industry, a vast network of players in targeted regions, and a proven track record in player retention and satisfaction.
Job Responsibilities:
VIP Player Relationship Management:
-Develop and maintain strong relationships with high-value players in specific jurisdictions.
-Implement strategies to increase player engagement and loyalty.
-Provide personalized support and assistance to VIP players, ensuring their needs are met promptly and efficiently.
VIP Program Enhancement:
-Design, implement, and continually improve the VIP program to cater to the unique preferences and requirements of players from targeted regions.
-Identify opportunities to offer exclusive promotions, bonuses, and rewards to VIP players.
-Collaborate with the marketing team to create tailored marketing campaigns for VIP players.
Retention and Revenue Optimization:
-Analyze player behavior and trends to develop strategies for player retention and revenue growth.
-Monitor and report on key performance indicators (KPIs) related to VIP player activity.
-Implement initiatives to maximize player lifetime value and increase revenue.
-Compliance and Jurisdictional Knowledge:
Team Collaboration:
- Work closely with other departments, including customer support, marketing, and finance, to provide a seamless VIP player experience.
-Collaborate with the CRM team to segment players and deliver targeted communications.
VIP Player Relationship Management:
-Develop and maintain strong relationships with high-value players in specific jurisdictions.
-Implement strategies to increase player engagement and loyalty.
-Provide personalized support and assistance to VIP players, ensuring their needs are met promptly and efficiently.
VIP Program Enhancement:
-Design, implement, and continually improve the VIP program to cater to the unique preferences and requirements of players from targeted regions.
-Identify opportunities to offer exclusive promotions, bonuses, and rewards to VIP players.
-Collaborate with the marketing team to create tailored marketing campaigns for VIP players.
Retention and Revenue Optimization:
-Analyze player behavior and trends to develop strategies for player retention and revenue growth.
-Monitor and report on key performance indicators (KPIs) related to VIP player activity.
-Implement initiatives to maximize player lifetime value and increase revenue.
-Compliance and Jurisdictional Knowledge:
Team Collaboration:
- Work closely with other departments, including customer support, marketing, and finance, to provide a seamless VIP player experience.
-Collaborate with the CRM team to segment players and deliver targeted communications.
The Successful Candidate:
- Bachelor's degree in business, marketing, or a related field
- Hold an access and relationship with high-value customers in different jurisdictions
- Proven experience as a VIP Manager in the online casino arena
- Excellent interpersonal and communication skills
- Commitment to providing a world-class service, for our valuable customers, also on weekends.
- Strong analytical and problem-solving skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Strong understanding of player behavior and motivation
- Be open for business travels
- Languages: Portuguese, Italian, French, Spanish – together with English
- Be a good and positive person as a base for becoming a stronger and better employee
Interested?
If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.
SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.
- Industry
- iGaming / Crypto
- Locations
- Cyprus
- Remote status
- Hybrid Remote
About SmartRecruitment.com
We are recruiting in iGaming & Crypto
Senior VIP Manager Job -iGaming- Cyprus
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