Team Leader Customer Support Job - iGaming - Malta

Location: Malta

Our team consists of passionate individuals with a vision to create and promote extraordinary iGaming brands and platform hosting. 

Our vision is to become the leading iGaming operator in Europe – naturally, we’re 100% committed to developing the best new iGaming products and experiences to all gamers. We believe we can only be so by employing outstanding people who understand and fits into our unique culture.

They are currently looking for an ambitious and enthusiastic Team Leader who will fit in our fantastic dream team.  

  • Support the agents with their personal development (monthly 1to1s etc.)
  • Review tickets for quality assurance and to help agents grow
  • Setting up schedule
  • Develop and update material and procedures for the team
  • Assist in the hiring process
  • Training of new team members
  • Aid manager with any tasks that need to be completed
  • Assure emails, KYC and chats are handled in a timely and proper manner
  • Help agents with any difficult cases, escalations, questions, or technical problems
  • Maintain great knowledge of all products and websites
  • At all times have a positive, professional, and approachable attitude
  • Lead by example

Requirements: 

  • 1+ year of iGaming experience 
  • Excellent written and verbal communication skills (English)
  • Leadership skills and experience
  • Can work well under pressure
  • An exemplary and responsible player

Benefits:

They are on an infinite journey, where our goal is to create an outstanding workplace. We believe in releasing the talent and creativity in every person who works with us.

Our bright open-plan office is in the heart of Malta’s amusement area with plenty of cafés and restaurants to choose from and offers a modern, relaxed, and welcoming environment. We offer private health insurance, health benefits, family-friendly company policies as well as exciting company events. Welcome! 

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.


SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming and casino experts. SmartRecruitment.com have local teams in both Europe (Barcelona, Malta and Stockholm) and Asia (Manila and Taichung/Taipei)


SmartRecruitment.com

Or, know someone who would be a perfect fit? Let them know!

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