Customer Service Japanese Job - iGaming Company (B2C) - Malta

Location: Malta

Do you enjoy working in a fast-paced and fun work environment? Are you a creative go-getter who likes to think outside of the box when it comes to problem-solving? 

If so, we have an excellent offer for you - come and join the team in Malta! We have an exciting work environment with a community of professionals where you can be yourself and advance your career and skills. 

We will entrust you with the following responsibilities:  

  • Respond promptly and effectively to incoming customer communication via the internal messaging system, emails, and telephone calls
  • Provide online technical customer support
  • Carry out basic KYC/registration checks
  • Provide translations and carry out proofreading when required 
  • Efficiently reply to Casino queries and escalate cases when necessary
  • Manual bonuses and/or free spins crediting
  • Establish and maintain good relationships with customers
  • Report and update the Head of CS regarding recurring customer issues
  • Other Adhoc duties 


  • Excellent communication skills
  • Proficiency in Japanese is a must for this role, ideally a native speaker
  • Previous experience from a customer-facing or marketing position
  • Experience from the iGaming industry will be considered an asset
  • Creative and forward-thinking
  • Highly motivated team player
  • Problem solver
  • Able to handle stress and thrive in a fast-paced multinational environment

Our Offer:

  • Exciting opportunity to be part of and have an impact upon the creation of an innovative brand on the market
  • Attractive remuneration package including health insurance and gym membership
  • An international flexible work environment with engaged, driven & professional team
  • Great & modern office space in Ta'Xbiex close to all amenities and to one of Malta's sought after marinas


If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position. is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. support their clients in recruiting iGaming and casino experts. have local teams in both Europe (Barcelona, Malta and Stockholm) and Asia (Manila and Taichung/Taipei)

Or, know someone who would be a perfect fit? Let them know!


Applicant tracking system by Teamtailor