Head of Payments Job - iGaming - Manila, Philippines

 Location: Manila 

Head of Payments, Risk, Fraud & Processing (iGaming Operator)

Job Description:

  • Providing clear, pragmatic ownership of the payments and fraud function with a proactive approach to problem solving and redundancy functionality
  • Sourcing and project managing the implementation of new payment methods to keep our brands competitive in their core markets
  • Working closely with 3rd party fraud and payment partners to leverage the relationships and ensure maximum value through a collaborative approach
  • Monitoring and tracking all credit and risk department KPIs as well as developing metrics to manage the effectiveness of the team
  • Develop, manage and drive the latest policies and procedures
  • Driving, developing and enhancing the product’s risk engine as well as identifying risk and/or fraud patterns through player behavior.
  • Expanding the organization’s knowledge and understanding of payment processes for card and other payment types, and the ability to analyze and interpret payment data to identify conversion opportunities
  • Processor and 3rd party relationships
  • Project managing the implementation of new payment methods to keep our brands competitive in their core markets
  • Communicate, interact and handle all communication with the current payments' providers and related 3rd parties
  • Analysis & Reporting
  • Monitoring and reporting on customer’s activity and overall fraud and payment performances (card success rates, chargebacks etc.).
  • Ability to analyze and interpret payment data to identify conversion opportunities
  • Monitoring and tracking all payment department KPIs as well as developing metrics to manage the effectiveness of the team
  • Monitor and manage department operational costs
  • Systems & Processes
  • Cashier management
  • Cashier feature development
  • Working closely with 3rd party fraud and payment partners to leverage the relationships and ensure maximum value through a collaborative approach
  • Coordinate with other teams in the writing of routines and procedures so as to make sure that payments are processed in the most effective way
  • Supporting the Finance Team with reconciliation and audit activities by implementing processes and reports through our product’s interface and on an ad-hoc basis directly from our database.
  • Developing automated processes to improve department efficiency
  • Reconciliation of Transaction Detail:
  • Ensure that all transactions reported by the Processor reconcile to a customer transaction and all transactions recorded to a customer account reconcile to the Processor.
  • Transaction amount, type, status and date should be taken into consideration
  • The process will involve accessing and downloading data from the customer account system and a variety of processor systems to cross check the data
  • Maintaining records and organizing historical detail is important for the success of this task.
  • Report anomalies to the appropriate team to correct/update the accounts accordingly
  • Verify reported settlements as they are received
  • Verify all transactions reported in the period match to reconciled transactions,
  • considering transaction amount, type, status and date
  • Verify and record fees charged
  • Verify and record reserves, or other funds held
  • Verify and record any additional deductions – request and confirm reason for additional costs
  • Maintaining records and organizing historical detail is important for the success of this task.
  • Review and Allocate settlement funds received to the reported settlement
  • Verify and record FX conversion costs
  • Follow up on any missing funds or funds received without backup report
  • Report and follow up with the processor on outstanding amounts, missed periods to be paid, incorrect or duplicate charges, missed transactions to be paid, and reserves due to be released
  • Finance Records and Reporting:
  • Record results of the above as required in the appropriate Accounting system
  • Transaction totals
  • Settlements received
  • Fees and FX cost
  • Reserves Held/Reserves Released
  • Review and validate processor balances per their statements or backend
  • Provide bank reconciliation type statements for each processor balance
  • Provide reports on status of reconciled transactions for follow up and action
  • Provide reports (Aged Receivables) on outstanding transaction periods to be settled and paid or reserves to be released
  • Verify and reconcile funding to payout processors
  • Provide reports on fees and other settlement costs

Other tasks:

  • Coordinate with the Processing team on new or updated processor contacts to understand fee structures, processor backend and payment terms
  • Coordinate with the Finance Treasury team to track receipt or follow up on incoming settlement payments as well as outgoing funding to payout processors
  • Coordinate directly with the processor as necessary to resolve issues related to reported settlements, payments and follow up on receivables due.
  • Responsible for monthly, quarterly and ad-hoc reporting on Payments & Fraud

QUALIFICATIONS

  • Must have at least 5 years of experience in Fraud & Payments in a leadership or management role
  • Sound knowledge of current laws, regulations, and common practices in the security and fraud and payments field
  • Pragmatic approach to the anti-fraud policy
  • Self-motivated and someone who would not shy away from taking ownership and responsibilities in a challenging environment, with a positive, ‘can-do’ attitude
  • Experience in data analysis, with the ability to analyze large volumes of data and a logical and high-level approach to problem-solving
  • Able to thrive in a fast-paced, challenging environment and think on their feet
  • Lead and support key projects and initiatives, and effectively communicate strategies across the Team, Department and Business
  • Engage with and influence key internal and external stakeholders, and provide expert advice and training to support the Strategic agenda
  • Able to define, structure and prioritize workload for themselves and others, with the flexibility and capability to change when required
  • Candidate must possess at least Bachelor's/College Degree in any field.
  • Required language(s): English, Filipino.
  • Required Skill(s): Risk Management, Payments
  • Preferably Assistant Manager/Manager specialized in Banking/Financial Services or equivalent.

 

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming and casino experts. They have local teams in both Europe (Barcelona, Malta and Stockholm) and Asia (Manila and Taichung/Taipei)

SmartRecruitment.com

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