Head of Payments Job - iGaming - Manila, Philippines

Location: Manila 

Head of Payments, Risk, Fraud & Processing (iGaming Operator)

Job Description:

  • Providing clear, pragmatic ownership of the payments and fraud function with a proactive approach to problem solving and redundancy functionality
  • Sourcing and project managing the implementation of new payment methods to keep our brands competitive in their core markets
  • Working closely with 3rd party fraud and payment partners to leverage the relationships and ensure maximum value through a collaborative approach
  • Monitoring and tracking all credit and risk department KPIs as well as developing metrics to manage the effectiveness of the team
  • Develop, manage and drive the latest policies and procedures
  • Driving, developing and enhancing the product’s risk engine as well as identifying risk and/or fraud patterns through player behavior.
  • Expanding the organization’s knowledge and understanding of payment processes for card and other payment types, and the ability to analyze and interpret payment data to identify conversion opportunities
  • Processor and 3rd party relationships
  • Project managing the implementation of new payment methods to keep our brands competitive in their core markets
  • Communicate, interact and handle all communication with the current payments' providers and related 3rd parties

Analysis & Reporting

  • Monitoring and reporting on customer’s activity and overall fraud and payment performances (card success rates, chargebacks etc.).
  • Ability to analyze and interpret payment data to identify conversion opportunities
  • Monitoring and tracking all payment department KPIs as well as developing metrics to manage the effectiveness of the team
  • Monitor and manage department operational costs
  • Systems & Processes
  • Cashier management
  • Cashier feature development
  • Working closely with 3rd party fraud and payment partners to leverage the relationships and ensure maximum value through a collaborative approach
  • Coordinate with other teams in the writing of routines and procedures so as to make sure that payments are processed in the most effective way
  • Supporting the Finance Team with reconciliation and audit activities by implementing processes and reports through our product’s interface and on an ad-hoc basis directly from our database.
  • Developing automated processes to improve department efficiency

Reconciliation of Transaction Detail:

  • Ensure that all transactions reported by the Processor reconcile to a customer transaction and all transactions recorded to a customer account reconcile to the Processor.
  • Transaction amount, type, status and date should be taken into consideration
  • The process will involve accessing and downloading data from the customer account system and a variety of processor systems to cross check the data
  • Maintaining records and organizing historical detail is important for the success of this task.
  • Report anomalies to the appropriate team to correct/update the accounts accordingly
  • Verify reported settlements as they are received
  • Verify all transactions reported in the period match to reconciled transactions, considering transaction amount, type, status and date
  • Verify and record fees charged
  • Verify and record reserves, or other funds held
  • Verify and record any additional deductions – request and confirm reason for additional costs
  • Maintaining records and organizing historical detail is important for the success of this task.
  • Review and Allocate settlement funds received to the reported settlement
  • Verify and record FX conversion costs
  • Follow up on any missing funds or funds received without backup report
  • Report and follow up with the processor on outstanding amounts, missed periods to be paid, incorrect or duplicate charges, missed transactions to be paid, and reserves due to be released

Finance Records and Reporting:

  • Record results of the above as required in the appropriate Accounting system
  • Transaction totals
  • Settlements received
  • Fees and FX cost
  • Reserves Held/Reserves Released
  • Review and validate processor balances per their statements or backend
  • Provide bank reconciliation type statements for each processor balance
  • Provide reports on status of reconciled transactions for follow up and action
  • Provide reports (Aged Receivables) on outstanding transaction periods to be settled and paid or reserves to be released
  • Verify and reconcile funding to payout processors
  • Provide reports on fees and other settlement costs

Other tasks:

  • Coordinate with the Processing team on new or updated processor contacts to understand fee structures, processor backend and payment terms
  • Coordinate with the Finance Treasury team to track receipt or follow up on incoming settlement payments as well as outgoing funding to payout processors
  • Coordinate directly with the processor as necessary to resolve issues related to reported settlements, payments and follow up on receivables due.
  • Responsible for monthly, quarterly and ad-hoc reporting on Payments & Fraud

QUALIFICATIONS

  • Must have at least 5 years of experience in Fraud & Payments in a leadership or management role in iGaming industry
  • Sound knowledge of current laws, regulations, and common practices in the security and fraud and payments field
  • Pragmatic approach to the anti-fraud policy
  • Self-motivated and someone who would not shy away from taking ownership and responsibilities in a challenging environment, with a positive, ‘can-do’ attitude
  • Experience in data analysis, with the ability to analyze large volumes of data and a logical and high-level approach to problem-solving
  • Able to thrive in a fast-paced, challenging environment and think on their feet
  • Lead and support key projects and initiatives, and effectively communicate strategies across the Team, Department and Business
  • Engage with and influence key internal and external stakeholders, and provide expert advice and training to support the Strategic agenda
  • Able to define, structure and prioritize workload for themselves and others, with the flexibility and capability to change when required
  • Candidate must possess at least Bachelor's/College Degree in any field.
  • Required language(s): English, Filipino.
  • Required Skill(s): Risk Management, Payments
  • Preferably Assistant Manager/Manager specialized in Banking/Financial Services or equivalent.

 

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming and casino experts. They have local teams in both Europe (Barcelona, Malta and Stockholm) and Asia (Manila and Taichung/Taipei)

SmartRecruitment.com

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