Location: Taiwan

We are looking for a passionate and courageous Team Lead to join our Integration and Technical Solution Support (ITSS) Team. As part of our first-line support function, the ITSS team serves as a central technical knowledge hub—connecting client technical teams, internal business stakeholders, and product development.

In this role, you will lead a team that manages API integration support and provides technical guidance across client-facing scenarios. You will work closely with account managers, business teams, and engineers to ensure that support strategies align with business goals and technical requirements.

We are seeking a courageous leader—someone who takes initiative with confidence, makes decisive choices in dynamic situations, and actively champions the needs of both the team and the customer. You inspire others to share ideas openly, face challenges with a growth mindset, and strive for continuous improvement. Your strength in building alignment, delivering effective solutions, and cultivating trust across diverse teams will be essential to your success.

This role requires a strong foundation in integration and technical support, excellent communication skills in both English and Chinese, and a leadership style grounded in clarity, confidence, and accountability.

ITSS Team’s Working Scope

• Client Integration Support: Deliver comprehensive integration presentations and provide ongoing technical assistance throughout the integration phase. Proactively propose tailored technical solutions to address and support clients’ operational requirements.
• Client Request Analysis and Coordination: Analyze client business scenarios and translate their requests into clear, actionable requirements. Effectively communicate these simplified requirements to the product development team to ensure alignment and timely implementation.
• New Release Coordination: Collaborate with cross-functional teams to thoroughly understand user scenarios related to new product and feature releases. Serve as the quality gatekeeper by ensuring that all releases adhere to established standards prior to deployment.
• Technical Project Coordination: Engage with stakeholders to gather and clarify project requirements, document technical specifications, and execute project plans. Maintain clear communication with internal teams to monitor progress and ensure timely delivery of results that align with expectations.
• Operational Workflow Design: Based on evolving business requirements, develop and optimize workflows and operating models in collaboration with relevant teams. Facilitate seamless day-to-day operations through process standardization and improvement.
• Internal Tools Administration: Manage administrative aspects of internal systems, including user access control and technical configuration. Leverage automation and system customization to align tool functionalities with defined operational workflows, enhancing efficiency and usability.
• Operational Service Support: Deliver training to internal teams and provide ongoing operational assistance. Lead discussions to define system severity levels for different products and tech services. Review and enhance technical and product-related documentation to ensure clarity and completeness, supporting seamless client integration and minimizing implementation risks.
• Client Incident Support: Assist with production issues by offering clear instructions to first-line support and account managers. Participate in technical discussions when necessary to provide technical guidance and support to efficient client communication.

Core Competencies

• Strong Technical and Operational Acumen: Solid understanding of technical concepts and operational workflows, with the ability to bridge business and technical requirements effectively.
• Reporting and Presentation: Skilled in preparing clear, structured reports and delivering impactful presentations tailored to various stakeholders.
• Analytical Thinking: Demonstrated ability to analyze complex problems, interpret data, and provide actionable insights to support decision-making.
• People Development: Proven track record in mentoring and developing team members, fostering growth through structured feedback and skill-building initiatives.
• Bilingual Communication and Stakeholder Engagement: Effective communicator in both English and Chinese, capable of building strong cross-functional relationships and facilitating collaboration across teams.

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming & Crypto experts globally.