Head of Operations Job - iGaming - Kuala Lumpur, Malaysia

 Location: Kuala Lumpur

About the Hiring Company: We are an iGaming company (B2B/B2C) and looking for a Head of Operations for our team in Malaysia. We are an aggregator who also build their own software and games, along with this we also provide marketing services, BPO services, and programming services based on our client's requirements

About this role: 

You will be reporting to the company Director. For this role, you are responsible to oversee & manage heads including IT, marketing, sales, customer support, HR etc. You will also act as a “bridge” for smooth and clear communication in transmitting instructions and information to other colleagues, departments for successful job completion. 

Job Responsibilities: 

  • Contribute knowledge and ideas to further improve and enhance existing processes or implement new ideas in order to improve the company operation and business.
  • Update, review, and release the management dictionary. Implementation of operation or operation requirements issued by the Director.
  • Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
  • Assist in talent development projects and oversee the workflow and progress of the HR department.
  • Responsible for development and implementation of annual operating and capital budgets; staffing and development programme.
  • Drive and coordinate strategy management across the organization including planning, tracking, reporting, and analysis for key performance levers. 

The Successful Candidate:

  • Possess at least Bachelor’s Degree in any field. 
  • 7+ years of experience in Operations, with a few years as team leader/supervisor/manager and ready to step up to Head of Operations
  • Required language(s): English & Mandarin. 
  • Analytical
  • Malaysian passport holder
  • Knowledge in Human Resources management is a nice-to-have. 
  • iGaming is a plus but not a must
  • Prefer candidates from iGaming, IT, or eCommerce
  • Self-directed and able to work with minimal oversight on key issues. 
  • Multitasker and critical thinker with strong analytical skills. 
  • Growth mindset, independent, disciplined, leadership qualities. 


If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming and casino experts. SmartRecruitment.com recruits iGaming experts globally.

Or, know someone who would be a perfect fit? Let them know!


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