We are looking for a Customer Support Japan to support one of our key clients with their Japanese speaking players across their platforms!
Based in Malta and forming part of a fantastic team, your responsibilities will include:
- Assisting players via chat and e-mail
- Providing a high level of customer service to players
- Maintaining customer focus and responding to customer queries in accordance with company guidelines
- Supporting and guiding customers with all requests and escalating and following up where necessary
- Promoting the brand's values and products
- Ensuring professional working relationships with customers and colleagues
- Previous experience in customer service or similar position
- A team player with a positive attitude
- Good communication and IT-skills
- Excellent written and spoken skills in both Japanese and English
- You must be over 18 years old and have a clean police record
- Flexible approach to work and ability to work shift including weekends and public holidays
An attractive package will be offered to the right candidate.
If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.
SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming and casino experts. SmartRecruitment.com have local teams in both Europe (Barcelona, Malta and Stockholm) and Asia (Manila and Taichung/Taipei)