We are an iGaming company based in Malta with a mission online players with a first-class gambling experience. We develop and operate user-friendly, trustworthy, and secure sites that offer unlimited online gaming experience specializing in slots and Live Casino.
Customer Service Representative Germany - Job Description:
We are hiring a Customer Service Representative to manage customer queries and complaints from German-speaking customers. You will also be asked to process and look into Documentation, queries, and escalate complaints across different departments.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Work closely together with the Management, Financial and Technical team
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues and contribute to an awesome working atmosphere
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- Answering customers inquiries via email and live chat in a timely and professional manner
- Fluent in English and German language
- Working together with CSM and Tech department to solve problems and improve the system and give the customers a better service
- Working together with the Payments/Fraud department to solve problems regarding customers questions
- Understand and follow procedures for the Customer Support Department and report any incident to the closest manager.
- Working together with the Payments/Fraud department to manage customers’ withdrawals
- Assist the Marketing Department with local promotions and be updated on activities in the local market
- Be interested in the iGaming industry or willing to learn
- Show a strong sense of initiative
- Present a good knowledge of computer literacy skills
If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.
SmartRecruitment.com is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. SmartRecruitment.com support their clients in recruiting iGaming and casino experts. SmartRecruitment.com have local teams in both Europe (Barcelona, Malta and Stockholm) and Asia (Manila and Taichung/Taipei)